Submit a claim
We’re committed to providing a safe and reliable electricity supply. This includes maintaining voltage within the safe levels set out in the Electrical Distribution Code of Practice.
Extreme weather, traffic incidents and other unexpected events may lead to over or under voltage in the power supply, potentially damaging appliances.
These may include:
- power surges – rapid increases in voltage above set levels
- brown outs – drops in voltage below set levels.
If you experience damage due to power surges or brown outs, you can claim for compensation.
This page guides you through the process of making a claim.

How claims work
We assess claims in line with the Electricity Distribution Code of Practice (like all Victorian electricity distributors).
Compensation may be offered for the repair or replacement value of an appliance if damage is caused by a voltage variation event.
- Types of compensation available
- How compensation is calculated
How to make a claim
We understand making a claim can be tricky. The information below outlines the process of submitting your claim, including the details we will need you to provide.
- Your details
- Claim item details
- Additional information for business customers
- Reviewing your claim
- Claim outcome
Request an insurance letter
We may be able to provide a letter to support you to make a claim on your insurance policy.
- How we can support your insurance claim
Common claim scenarios
Not sure if you are eligible to make a claim? The common scenarios below might help you to understand your options.
- David's TV stopped working after an outage. Was he covered?
- Calculating the "replacement value" of Mary's fridge
- How Sally claimed insurance for food lost after the storm
- A tough lesson in surge protection for Jim’s Cafe
Claim Calculator
Step 1: Choose an appliance
Step 2: How old is your appliance and how much did you buy it for?
Appliance Age (Years)
Appliance Cost ($)
Your approximate compensation
Submit a claim
Claims are made via myEnergy. Login or register and select 'customer resolution centre' to start your claim.