We value your feedback—whether it's a compliment or a concern. Your insights help us improve our services. Please share your experience through our myEnergy portal

Complaints are managed in line with our Customer Complaints Policy.

We set targets for service reliability called Guaranteed Service Levels (GSL) and you may be entitled to an automatic GSL payment if we do not meet service standards for supply restoration or reliability.

If you’ve experienced loss or damage due to an issue with your power supply, there is a compensation processes for customer claims.