Life support customers receive additional support, and we work closely with the energy retailers to keep an accurate register of life support customers.  It is important that you register with your electricity retailer and advise them on how you would prefer to receive information concerning your power.

Our team are consistently working to improve and maintain our electricity network, however there may be times when we need to interrupt your power to safely carry out important upgrades or maintenance on the electricity network. If this happens, we will notify you at least four business days before the outage.

Unplanned outages can also happen due to unexpected events like traffic accidents, severe weather, or bushfires. So, whether it's a planned or unplanned outage, we recommend having an action plan ready to ensure your life support equipment continues to operate smoothly.  

Here are some steps to help you stay safe and prepared:

• Regularly check that your life support equipment is fully charged and ready for use.
• Keep a battery-operated torch with spare batteries.
• Consider purchasing a power bank or portable phone charger.
• Write down emergency phone numbers and keep them in a safe place, including doctor, hospital, family and friends
• Discuss an emergency plan with your doctor in the event of extended outages.
• If your power goes out unexpectedly, call our Life Support emergency number 1800 500 540.
• Register yourself and additional members of your household or carers to receive power outage notifications via your mobile phone at myenergy.
• If an unexpected power outage becomes life-threatening call 000.
• If your equipment has a gas component, contact your gas retailer to discuss your needs.

For further information call our dedicated line for Life Support customers 1800 500 540.

You may be eligible for concessions or rebates related to life support equipment offered by the Victorian Government. For more information contact the Department of Families, Fairness and Housing at dffh.vic.gov.au or contact your electricity retailer.