Often when you reach out to us your first point of contact will be our locally-based Customer Contact Centre. Our Service Agents take calls about power outages or faults and answer a wide range of general inquiries from people seeking advice.

We have also published our Customer Commitments which provide measurable commitments that align with our investment plans. Our commitments are closely linked to our vision and cover themes of affordability, reliability, safety, empowering choices and the environment.

Importantly, we will be publicly reporting on the progress of each commitment over the next five years.