Rebecca Casey manages our 24/7 Customer Contact Centre – a key demonstration of how customers are at the centre of everything we do. With a primary team in Bendigo supported by teams in Ballarat and Melbourne, our highly-skilled customer service agents ensure both emergency requests and day-to-day enquiries are responded to with care and efficiency.

Our innovative data analytics team develops advanced technology to improve power reliability and safety for customers – identifying potential network faults before they become a problem. Principal Engineer for Enabling Technology, Mark Wexler has managed the rollout of ‘canary in the coalmine’ devices that alert controllers to parts of the network displaying signs of stress.

Supported by the Australian Renewable Energy Agency, this $11 million project has enabled Australia’s largest rollout of community-based batteries. Regulated Opportunities Lead, Genevieve Hart is part of the project team installing batteries that will form a ‘Virtual Power Plant’ with the potential to supply up to 5,000 homes.

Digital Product Manager, Peter McKay is the architect of new technologies that are used to manage and maintain our vast and often remote network. Using big data, smart technology and a couple of helicopters, his team has enabled the use of LiDAR analytics for asset and vegetation management. They’re now using high-resolution UAV photography captured by drones to help with remote pole inspections.

Delivered in collaboration with CitiPower and Powercor, this $55 million project meant significant changes to 44 of our systems in one of the largest IT projects undertaken by our business. It enables customers’ smart meters and their associated systems to collect, store and send data about energy consumption in 5-minute increments.

Led by IT Delivery Lead, Market Compliance, Eugene Tverdolov, this 3-year project was delivered on time in late 2021 by a team of over 100. It has established an IT system capability vital for enabling customer participation in future energy markets through aggregators and Virtual Power Plants.

Treasurer Diane Crossley manages our liquidity reserves, including a portfolio of debt sourced from national and international markets. In 2021, we issued 30% of the Australian Medium Term Notes issued by the Australian utilities sector and were the most prolific issuer of private placements.